STORE POLICY
CUSTOMER CARE
At Heartlyfly, your satisfaction is our highest priority. Our dedicated customer support team is here to assist you with all your queries — from product information and order tracking to returns, exchanges, and customization requests. We believe in offering a personalized and trustworthy experience that matches the elegance of our jewellery.
If you need any help, you can reach out to us through the following channels:
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Customer Support Hours: 24/7
Our team typically responds within 24 hours on working days. Whether you need assistance with an existing order, want help selecting the perfect piece, or have questions about our policies, we’re always happy to help.
PRIVACY & SAFETY
At Heartlyfly, we value your trust and take your privacy and safety very seriously. Every detail you share with us — from your personal information to payment details — is treated with the utmost confidentiality and care.
We use secure SSL encryption to protect all transactions made on our website, ensuring that your data remains private and protected from unauthorized access. Your personal information is used only to process your orders, improve your shopping experience, and keep you informed about your purchases or offers (with your consent).
We never sell, rent, or share your personal data with third parties, except as required to fulfill your order (such as trusted logistics or payment partners).
For complete details on how we collect, use, and safeguard your information, please refer to our Privacy Policy page.
WHOLESALE INQUIRIES
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PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments