Question 1

Are Heartlyfly jewellery pieces authentic and certified?

Accepted Answer

Absolutely. Every Heartlyfly piece is crafted from genuine BIS Hallmarked gold and accompanied by certified diamonds and gemstones from reputed laboratories. We ensure complete transparency in purity and craftsmanship for every item you purchase.

Question 2

What is Heartlyfly’s return and exchange policy?

Accepted Answer

We offer a 7–14 working day return and exchange policy for your peace of mind. If you’re not fully satisfied, you can return or exchange your jewellery within the period, provided it’s in its original condition with all certificates and packaging. We also offer free return shipping across India.

Question 3

Is my payment and personal information safe on Heartlyfly?

Accepted Answer

Yes, 100%. All online transactions are protected by SSL encryption and processed through trusted and secure payment gateways. Your personal and payment details are never shared or stored insecurely — ensuring a completely safe and private shopping experience.

FAQ

Frequently asked questions

Are Heartlyfly jewellery pieces authentic and certified?

What is Heartlyfly’s return and exchange policy?

Is my payment and personal information safe on Heartlyfly?

JOIN US!